Refund policy
If you have a problem with the product you received, don't worry: we're here to help.
Customer Service hours:
- Monday to Friday: 9:30 am–1:00 pm and 2:30 pm–6:30 pm
- Saturday: 10:00 am–4:00 pm
How to reach Customer Service:
- By e-mail: info@vapoteurs-suisses.ch
- By phone: +41(0)21 323 22 02
Return procedure:
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Contact Customer Service: Before doing anything, please contact Customer Service by e-mail (info@vapoteurs-suisses.ch) or by phone (+41(0)21 323 22 02) to discuss the problem and obtain approval for a possible return.
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Return form: If the return is approved, download and fill in our return slip.
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Preparing the parcel: Enclose the completed return slip with your parcel.
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Shipping: Send your parcel back to the address shown on the return slip. Please choose a tracked shipping method to avoid any inconvenience.
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Processing your request: As soon as we receive your returned parcel, we will process your request as quickly as possible.
Please note: Any return made without the prior approval of Customer Service will not be eligible for a refund of shipping costs.